How to provide customer services for beginners in 2021
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| How to provide customer services for beginners in 2021 |
Customer Service - From showing the interstate with a knock for a customer's product to buying the product, getting the product in hand, the service after getting it in hand is all about customer service.
1. Patience:
Patience is the quality of the time you give to the customer by listening to his needs/problems and solving them.
2. Knowledge about the product:
You need to have as much information as possible about the product you are working with. You need to be so confident that you can answer the customer's question about the product appropriately.
3. Attention:
Must be an attentive listener. Customer's likes and dislikes, needs are all different. In this case, if you pay attention, it is possible to understand what they are not saying. This is one of the skills.
4. Transparency:
Normally everyone in business has some rules and policies. Inform the customer about those rules properly. If there is any discount, whether it is conditional, whether there is any special offer with the delivery charge, whether there is cash on delivery / bKash / after delivery payment, whether bKash charge will be added, please specify in detail before making any deal.
5. Acting skills:
In our busy lives, but not at all, sometimes the mood is bad, sometimes the body is bad, sometimes the lack of time. For various reasons, the customer may be annoyed. But none of this can be shown to the customer. Professional life and personal life is one of the You must draw the line. Do not deal with the customer's annoying answer.
6. Try to understand the customer:
Every person has different tastes, quality of life, value, opinion. It is difficult to understand many things because we do not see the customer directly online. However, you have to try to understand what the customer wants, even if they do not understand, you have to understand.
7. Time Management Skills:
This quality is the opposite of the quality called patience, but it is a very important skill. You know very well about your limitations. So you have to decide not to waste time on the needs of the customer that you can't meet/solve the problem. In this case, it is foolish to deal with the customer with patience.
8. Application of positive language:
Naturally, our senses cannot easily take a positive answer. So we have to say any word in a positive tone. Instead of saying no, we have to practice saying yes.